PRIVACY POLICY

Last Updated: 27 January 2026

1. INTRODUCTION

Wing Locker Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or purchase from us (including via our in-house payment plans) and tells you about your privacy rights and how the law protects you.

2. WHO WE ARE

Controller Wing Locker Ltd is the controller and responsible for your personal data. We are a private limited company registered in England and Wales. Contact Email: info@winglocker.co.uk Registered Office: 8 The Fairway, Newton Ferrers, PL8 1DP

3. THE DATA WE COLLECT

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: First name, last name, username or similar identifier.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Bank account and payment card details (processed securely via third-party providers).

  • Transaction Data: Details about payments to and from you, including your payment schedule history if you use our in-house finance options.

  • Profile Data: Your purchases or orders made by you.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

A. Performance of Contract

  • To process and deliver your order.

  • To manage your "Wing Locker Payment Schedule" (if applicable), including tracking deposits, monthly installments, and outstanding balances.

  • To collect and recover money owed to us.

B. Legal Obligation

  • To keep financial records for HMRC and tax purposes.

  • To maintain records of credit agreements to demonstrate compliance with financial regulations.

C. Legitimate Interests

  • To use data analytics to improve our website, products/services, customer relationships, and experiences.

5. DATA RETENTION (How Long We Keep Your Data)

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Specific Retention Periods:

  • Standard Orders: We keep basic order details for 6 years after the tax year in which the transaction occurred (for HMRC compliance).

  • Payment Plans/Finance: If you enter into a payment agreement with us, we retain your payment history and agreement details for the duration of the agreement plus 6 years after the final payment is made. This is to ensure we have a legal record of the debt being satisfied and to resolve any potential future disputes.

6. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below for the purposes set out in Section 4:

  • Service Providers: Companies who provide IT and system administration services (e.g., our website host).

  • Payment Processors: Third parties (such as Stripe, PayPal, or GoCardless) who process payments on our behalf. We do not store your full card details on our own servers.

  • Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • HM Revenue & Customs: Regulators and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances.

We do not sell your data to third parties.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

8. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data (commonly known as a "data subject access request").

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data. Note: We may not always be able to comply with your request of erasure for specific legal reasons (e.g., tax records or active credit agreements), which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data.

To exercise any of these rights, please contact us at info@winglocker.co.uk

9. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.