RETURNS POLICY

Last Updated: 27 January 2026

At Wing Locker, we want you to be completely satisfied with your purchase. If you change your mind or if there is an issue with your order, here is how we can help.

1. STANDARD RETURNS (Stock Items)

If you have purchased a standard stock item (pre-made), you have the right to cancel your order and request a refund.

  • Notification Period: You must notify us within 14 days of receiving your goods that you wish to cancel.

  • Return Period: You then have a further 14 days to return the goods to us.

  • Condition: Items must be unused, in their original packaging, and in a resalable condition.

To initiate a return: Please email us at [Insert Email] with your Order Number and reason for return.

2. WHO PAYS FOR RETURN POSTAGE?

  • Change of Mind: If you are returning an item simply because you have changed your mind, you are responsible for the cost of returning the item to us. We recommend using a tracked service, as the goods remain your responsibility until they reach our warehouse.

  • Faulty Items: If the item is faulty or we sent the wrong item, we will cover the cost of the return postage.

3. RETURNS ON FINANCE PLANS

If you are paying for your item via our Wing Locker Payment Schedule (In-House Finance), you can still return your item under the standard terms above.

How the refund works:

  1. Refund of Payments: We will refund the total amount you have paid to date (your Deposit + any Monthly Installments).

  2. Plan Cancellation: We will cancel your Credit Agreement immediately.

  3. Future Payments: All future scheduled payments will be stopped.

Note: The refund will be processed to the original payment method used for the deposit.

4. EXCEPTIONS (Custom & Bespoke Orders)

We cannot accept returns for items that have been made to order or customised to your specific requirements (e.g., bespoke colourways or custom-built configurations not held in stock), unless the item is faulty.

Please double-check your specifications before placing a custom order.

5. FAULTY OR DAMAGED GOODS

We take great care in checking our stock, but sometimes things go wrong.

  • On Arrival: If your locker arrives damaged or faulty, please contact us immediately (within 48 hours of delivery) at [Insert Email]. Please include photos of the damage to help us resolve it quickly.

  • Warranty: As a dealer, we honour the manufacturer's warranty. If a manufacturing fault develops after use, please contact us, and we will assist you in raising a claim with the manufacturer.

6. REFUND TIMELINE

Once we receive your return, we will inspect the item to ensure it is in its original condition.

  • We will notify you by email once the return is approved.

  • Refunds are typically processed within 5-7 working days of us receiving the return.

  • Funds may take a few extra days to appear in your bank account depending on your card issuer.